When you browse our website, submit a booking inquiry, or contact our passenger assistance desk, we may collect the following personal information: your full name, phone number, email address, travel preferences, journey dates, and any additional data required to process your reservation request.

We also automatically gather non-personal information — including your browser type, device identifiers, IP address, and website interaction data — to improve our platform performance and deliver a seamless user experience.

The information we collect is used exclusively for service-related purposes, including:

• Processing train booking requests and managing reservation inquiries
• Providing personalized customer support and travel guidance
• Sending booking confirmations, schedule updates, and travel notifications
• Improving website performance, load speed, and service reliability
• Detecting, preventing, and responding to fraudulent or unauthorized activity

Call For Rail does not sell, rent, lease, or trade your personal information to third-party marketers under any circumstances. Your data may only be shared with authorized rail service partners or licensed travel providers strictly when necessary to fulfill your booking request, or to comply with applicable legal obligations.

We deploy industry-standard technical and organizational security measures — including SSL encryption, secure server infrastructure, and access controls — to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we make every reasonable effort to safeguard your information, no digital system can guarantee absolute security.

Our website utilizes cookies and similar tracking technologies to enhance your browsing experience, analyze aggregate traffic patterns, and understand user behavior. You may manage or disable cookies at any time through your browser privacy settings; however, doing so may impact certain features of our platform.

Our website may contain hyperlinks to external websites for informational or reference purposes. Call For Rail is not responsible for the privacy practices, terms, or content of third-party websites. We strongly recommend reviewing the independent privacy policies of any external sites before providing personal information.

You retain the right to request access to, correction of, or complete deletion of any personal information you have shared with us. To exercise these rights, please contact our passenger support team via our official Contact Us page or by calling (855) 510-2050.

We may revise this Privacy Policy periodically to reflect changes in our services, legal obligations, or operational practices. Any updated version will be published on this page alongside a revised effective date. We encourage you to review this page regularly.